How is Zenvox different from a regular WhatsApp chatbot?+
A regular chatbot usually follows fixed scripts or menu flows. Zenvox answers from your own company documents and connected ERP/CRM data, so the reply can reflect actual products, prices, policies, orders, and customer records. If the answer is not available or needs judgment, Zenvox routes the conversation to a human instead of making something up.
Does Zenvox understand Arabic, including regional wording?+
Yes. Zenvox is built for English and Arabic customer conversations, including the mixed language style many UAE customers use on WhatsApp. During setup, your team can test real Arabic questions and tune approved answers so replies sound natural and stay aligned with your company information.
Can it connect to my existing ERP or CRM?+
Zenvox is designed to connect with existing business systems. Odoo is live and tested, Zoho CRM is next, and other systems can be reviewed based on your setup. The goal is simple: customer chats should create or update useful records instead of staying trapped inside WhatsApp.
Can Zenvox integrate with our TMS or operations system, not just ERP?+
Yes, that can be reviewed during setup. Zenvox is designed to work with company knowledge and business systems, which may include ERP, CRM, TMS, or internal operations tools. The integration scope depends on your system access, data quality, and the specific shipment fields needed for replies.
Does it handle bilingual shipping document queries?+
Yes. Zenvox can answer document-related questions in English or Arabic using your approved SOPs and document checklists. For sensitive cases such as customs issues, missing papers, or penalties, it can hand off to a human with the full conversation context.
What happens when the AI does not know the answer?+
Zenvox does not guess. If the answer is missing from your approved information or requires a human decision, it can decline politely or hand the chat to your team with the full conversation context. That protects the business from wrong pricing, wrong commitments, or sensitive replies being sent automatically.
Is my customer data secure? Where is it stored?+
Zenvox is designed with UAE data residency awareness, access control, and conversation visibility in mind. The exact storage and retention setup can be discussed during onboarding based on your company requirements and connected systems. We avoid overpromising generic security claims and instead map the setup to your operating needs.
How long does setup take?+
Most teams can start with a focused setup once the key documents are ready: products, pricing, FAQs, SOPs, policies, and CRM/ERP access details. A simple first version can usually be prepared quickly, then improved with real WhatsApp examples before going live. Larger ERP workflows may need additional mapping and testing.
What if I already have a WhatsApp Business number?+
That is the normal starting point. Zenvox is designed to work with the WhatsApp number your customers already know, using Twilio for WhatsApp Business connectivity. During onboarding, we confirm the number setup, message flow, and reply mode before anything goes live.
Can my team review and approve answers before they go out?+
Yes. Zenvox supports different reply modes: fully automatic, prepare replies for approval, or manual only. Many businesses start with approval-first mode, review how Zenvox responds to real questions, and then move routine answers to automatic reply once they are comfortable.
What does it cost?+
Pricing depends on message volume, number of users, integration needs, and how much setup support is required. Zenvox is designed around clear monthly pricing with no hidden per-message markup from us. We review your WhatsApp operation first, then recommend the right package.
