Simple plans based on real customer conversations.
Choose a plan based on how many unique customers message your WhatsApp number each month. You get predictable pricing without per-message markup from Zenvox.
Starter
Small businesses starting with AI on WhatsApp
Monthly price
AED 799
One time setup fee: AED 1,499
Conversations / month
What counts as a conversation?A conversation is one customer's full back-and-forth with Zenvox over a 24-hour window, no matter how many messages are exchanged inside it. If a customer asks about stock, then price, then delivery tomorrow, that is one conversation, not three. The 24-hour window starts when the customer's first message arrives. After 24 hours of inactivity, their next message begins a new conversation. Each unique customer is counted separately.
1,000
Knowledge base
500 docs / 1 GB
Typical customer
Used car dealers, spare parts shops, salons, single-branch retailers
What counts as a conversation?A conversation is one customer's full back-and-forth with Zenvox over a 24-hour window, no matter how many messages are exchanged inside it. If a customer asks about stock, then price, then delivery tomorrow, that is one conversation, not three. The 24-hour window starts when the customer's first message arrives. After 24 hours of inactivity, their next message begins a new conversation. Each unique customer is counted separately.
What counts as a conversation?A conversation is one customer's full back-and-forth with Zenvox over a 24-hour window, no matter how many messages are exchanged inside it. If a customer asks about stock, then price, then delivery tomorrow, that is one conversation, not three. The 24-hour window starts when the customer's first message arrives. After 24 hours of inactivity, their next message begins a new conversation. Each unique customer is counted separately.
Extra conversations beyond your plan are AED 0.25 each at month-end. Additional module integration is AED 999/module. If you exceed regularly, a pack or plan upgrade is usually cheaper.
How Zenvox counts conversations.
We count conversations instead of individual messages because it is easier to forecast and does not punish you when the AI fully resolves a customer query.
How does Zenvox count conversations?
A conversation in Zenvox is a 24-hour session between one of your customers and the AI, regardless of how many messages are sent during that window. If a customer messages you on Tuesday morning, then follows up three more times throughout the day with related questions, that all counts as one conversation.
Why not count individual messages?
Per-message pricing makes a good AI conversation more expensive just because it fully resolves the customer's query. Zenvox uses conversation windows so a 15-message conversation that ends in a sale costs the same as a quick one-message FAQ.
What if I exceed my plan's conversation limit?
You will not lose service. Additional conversations are billed at AED 0.25 each, charged at the end of the month. If you regularly exceed your limit, it is usually cheaper to upgrade your plan or add a 1,000-conversation pack for AED 250/month.
What does not count as a conversation?
Internal team test messages, messages from blocked numbers or spam Zenvox filters out, proactive outbound template messages, and failed message deliveries are not counted as Zenvox conversations.
How do I know which plan is right?
Count roughly how many unique customers message your WhatsApp number on a typical day, then multiply by 30. Under 35 customers/day usually fits Starter, 35-70 customers/day fits Growth, and 70-170 customers/day usually fits Scale.
Plan estimate shortcut
A simple way to estimate your plan is to count unique customers who message your WhatsApp number on a typical day, then multiply by 30.
