How Zenvox handles website and product information.

This policy explains the information Zenvox may collect through the website and how information is used when businesses evaluate or use the product.

Last updated: May 5, 2026

Information we may collect

When you contact Zenvox, we may collect your name, company name, business email, phone number, WhatsApp number, industry, CRM/ERP details, and the message you submit.

How we use information

We use submitted information to respond to inquiries, schedule demos, understand your business needs, improve our website, and provide relevant product information.

Customer conversation data

For Zenvox customers, WhatsApp conversations and related customer records are used to provide replies, handoff context, transcripts, and CRM/ERP updates as configured by the business.

Company knowledge

Uploaded business information, such as product details, pricing, delivery terms, FAQs, and policies, is used to support grounded Zenvox replies for that business.

Data protection approach

Zenvox is designed with access control, operational visibility, and UAE data protection awareness in mind. Specific deployment and retention details may depend on the customer setup.

Third-party systems

Zenvox may connect with services such as Twilio for WhatsApp messaging and CRM/ERP systems such as Odoo, Zoho, or HubSpot based on the customer configuration.

Your privacy requests.

Businesses and website visitors can contact Zenvox for privacy-related questions about submitted information or product setup.

Request correction of business contact details

Ask how submitted inquiry information is being used

Request deletion of website inquiry information where applicable

Discuss customer data handling requirements before deployment

Privacy questions